Return Policy
At BrandMat, we aim to deliver high-quality custom logo mats that match your approved artwork. If something isn’t right, this policy explains our process for cancellations, returns, and refunds.
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Order Cancellation
- Before production: We will refund the amount paid by the customer.
- After production: No refund will be given.
Return and Refund
If the mats do not match your approved logo design or are defective, we will replace or rectify the mats.
Artwork Responsibility
- You are responsible for ensuring the accuracy and quality of the logo design provided.
- We are not responsible for errors or discrepancies due to incorrect or low-quality artwork.
Production Timeframe
- Normal mats: 5–7 working days
- Spaghetti/Vinyl loop mats & Jet-printed mats: 10–15 working days
- Orders above 20 mats: Lead time will be advised by your BrandMat Consultant
Payment Terms
- 50% deposit is required before production.
- Balance of 50% is due before delivery or collection.
- If payment is not made, we reserve the right to retain ownership of the goods.